Read on to learn how to tell if your windshield can be repaired or must be replaced,  glass tips, and videos.

Beware of “Windshield Bullies” - John Tesh

Have you heard of “windshield bullies”? These are people that go door-to-door or stop you in a parking lot, point out a crack in your windshield, and then hard-sell you to let them replace it. According to MSNBC, windshield bullies are all over North America, especially in warm climates like Florida and Arizona – where storms, heat and desert sand can damage glass. Though selling windshield repairs isn’t a crime, some companies use overly-aggressive sales techniques – and others DO break the law by damaging your property.

For example, some salespeople have been accused of damaging car windshields, and then ringing doorbells and offering to repair them. One woman charged with the scam told a judge she earned $45 for every sales referral – so it was in her best interest to smash windshields. Other windshield companies have profited through insurance fraud. One glass company made an extra $6-million off insurance companies simply by lying about where repairs were done, because they got bigger commissions for repairs in rural areas. A Florida glass company scammed half-a-million dollars from insurers by lying about the quality of the glass they used. The glass may have only cost them $30 – but they charged the insurance company $300. Also, in “zero deductible states” like Florida, Kentucky and Massachusetts – the auto glass company goes directly through the car owner’s insurance. So they can say they replaced the whole windshield even if there was only a small scratch. The Arizona Department of Insurance says auto glass fraud is a huge problem. So, how can you keep from getting ripped off?

  • First, don’t fall for a door-to-door sales pitch. If you need a windshield repair, shop around and get competitive quotes for the job.
  • Also, before agreeing to any repair work, call your insurance company to make sure it’s covered in your policy.
  • One final windshield tip: Hire a reputable company and make sure they use “original equipment manufacturer” safety glass. basically made by the company that manufactured your car.

Warning! This could happen to your vehicle if your windhshield is not properly replaced and installed:

rusted windshield2rusted windshield

The following video is on the safety your windshield supplies to you while driving your vehicle.

Replace or Repair?

How to decipher is your windshield needs to be replaced or can be repaired.

There are 3 simple steps to determine if your windshield may be eligible for a repair instead of a replacement:

1. damage must be a stone chip, or chip from another small object

2. must not be in line of driver's vision

3. no cracks larger than 1/2 inch.

If the damage to your windshield meets these requirements, it may be elligible for repair.

Common Misconceptions about auto glass and claims

Misconception #1: Your windshield is not considered part of the safety equipment of your car.

No. The engineers of today’s vehicles use the windshield to help restrain you and your family from being ejected in case of an accident. It’s also designed to support the roof in case of a roll over and help the airbag deploy properly. Auto Glass Warehouse takes your safety seriously and replaces all auto glass to meet these stringent safety requirements.

An improperly installed windshield could put you and your family at great risk in case of an accident.

Misconception #2: You can safely drive your car immediately after a new windshield is installed.

No.  The adhesives that hold your windshield in place take time to set up. This could be as few as 1 hour to as much as 24 hours. Make sure to ask our technicians what the setting time is for your auto glass. The set up times will vary greatly with weather conditions. The warmer and wetter the faster the adhesives set up. The colder and drier the longer it takes to setup. The adhesive that Auto Glass Warehouse uses sets up in as little as one hour, making your car safe to drive.

Another problem with driving the vehicle too soon is the windshield could shift slightly and cause it to leak when it rains.

Misconception #3: Making a claim with your insurance company will make the rates go up.

No. Most windshields break because of stones being thrown from the highway by other cars. Because these stone breaks are unrelated to your driving skills, they fall under comprehensive insurance coverage. Some insurance companies refer to comprehensive insurance as "act of nature" incidents because they are not the driver's fault. In most cases, not all, your rates will not increase because of these “act of nature” incidents. Other examples of comprehensive claims could be theft or vandalism. A very small portion of your insurance bill is for comprehensive loss risk.

Misconception #4: You must go where your insurance company tells you to go to have your auto glass replaced.

No. By law as an insured, you have the right to choose any glass shop. The insurance company cannot direct you or influence you to go to a particular shop as condition for payment. The Auto Glass Warehouse is approved and can directly bill all insurance companies.

In addition, many insurance companies use glass networks as a means of handling their claims. If so, you may be arbitrarily sent to a glass shop that doesn’t adhere to the strict standards that your vehicle manufacturer recommends. So always remember to either call one of our local numbers or tell your insurance agent you want to use Auto Glass Warehouse.


Pin It